Welcome to MARVELO. We are committed to delivering premium-quality products. This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.

By placing an order with MARVELO, you agree to the terms stated below.

1. Return Eligibility

A product shall be eligible for return only under the following circumstances:

  • The product delivered is defective or damaged.
  • The wrong product has been delivered.
  • The size delivered does not match the confirmed order.

To qualify for a return:

  1. The return request must be submitted within 48 hours of receiving the product.
  2. The item must be unused, unwashed, unworn, and in its original condition.
  3. All original packaging, tags, labels, and invoices must be intact.
  4. An unboxing video recorded from the start (without pause or edit) must be provided for damaged or incorrect item claims.

MARVELO reserves the right to reject any return request that does not comply with the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used, washed, altered, or worn products.
  • Products without original tags or packaging.
  • Products purchased during clearance sales or promotional campaigns (unless defective).
  • Socks, innerwear, or hygiene-sensitive items (unless proven defective).

3. Return Procedure

To initiate a return request, customers must:

  • Contact MARVELO customer support via official communication channels.
  • Provide:
    • Order number
    • Clear images of the product
    • Unboxing video (mandatory for damage/wrong product claims)

Our team will review the request within 24–48 business hours.

If the return is approved:

  • Pickup will be arranged by our designated logistics partner, OR
  • The customer may be instructed to send the item to our designated warehouse address.

Return shipping charges shall be determined based on the reason for return.

4. Refund Policy

Upon receiving and inspecting the returned product, MARVELO will notify the customer regarding the approval or rejection of the refund.

If approved:

  • Refunds will be processed within 5–7 working days.
  • Refunds will be issued via:
    • bKash
    • Nagad
    • Bank transfer
    • Store credit (if agreed by the customer)

Delivery charges are non-refundable unless the return is due to an error on MARVELO’s part.

MARVELO shall not be responsible for delays caused by banking or mobile financial service providers.

5. Exchange Policy

Exchanges are allowed for:

  • Size-related issues (subject to stock availability).
  • Defective or incorrect products.

If the requested replacement is unavailable, the customer may choose:

  • Store credit
  • Refund

Exchange processing may take 5–7 working days after inspection.

6. Order Cancellation

  • Orders may be canceled prior to shipment confirmation.
  • Once the order has been dispatched, cancellation is not permitted.

7. Inspection & Approval Rights

All returned products undergo a quality inspection process. MARVELO reserves the absolute right to:

  • Approve or reject return requests.
  • Determine eligibility based on product condition.
  • Refuse refund if the product shows signs of use or damage caused by the customer.

8. Limitation of Liability

MARVELO shall not be liable for:

  • Minor color variations due to screen display differences.
  • Slight measurement differences within ±0.5 inch tolerance.
  • Delays caused by third-party logistics providers.

9. Policy Updates

MARVELO reserves the right to modify, update, or amend this policy at any time without prior notice. Updated policies will be published on the official website.

10. Contact Information

For return and refund-related queries, please contact us through our official customer support channels listed on the website.